Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. Express shipping options are available at checkout for faster delivery.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times vary by location, typically taking 7-14 business days.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also view your order status in your account dashboard.
Is free shipping available?
Yes, we offer free standard shipping on all orders over £50 within the UK.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be in original condition with all packaging and accessories.
How do I initiate a return?
To start a return, log into your account, go to your orders, and select the 'Return Item' option. You'll receive a return shipping label via email.
When will I receive my refund?
Refunds are typically processed within 5-7 business days after we receive your returned item. The credit will appear on your original payment method.
Do you offer exchanges?
Yes, we offer exchanges for items of equal value. To request an exchange, please contact our customer support team.
Products & Warranty
What warranty do your products come with?
Most products come with a manufacturer's warranty of 1-2 years. Specific warranty information is listed on each product page.
How do I claim warranty service?
For warranty claims, please contact our customer support with your order number and a description of the issue. We'll guide you through the process.
Are your products new or refurbished?
Unless explicitly stated as 'refurbished' or 'open box', all products sold on Chiple are brand new and factory sealed.
Do you offer technical support for products?
Yes, our technical support team can assist with basic setup and troubleshooting. For complex issues, we may refer you to the manufacturer's support.
Account & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use industry-standard encryption and secure payment processors. We never store your full credit card details on our servers.
How do I reset my password?
Click on 'Forgot Password' on the login page, and we'll send you a password reset link to your registered email address.
Can I place an order without creating an account?
Yes, we offer a guest checkout option. However, creating an account allows you to track orders and save your information for future purchases.
Still have questions?
If you couldn't find the answer to your question, our support team is here to help.
Contact Support